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Terms & Conditions


tos

General terms and conditions

These terms and conditions set out the rights and obligations which exist between the tour operator and the customer.

Bookings / payments

Terms and conditions for bookings, payment of deposit and final payment are agreed with the operator. All bookings are binding. In the case of online purchases, the booking is binding once the tour has been confirmed and paid for.

Booking

The booking covers the services agreed between the operator and the customer. These services are described individually for each tour. Supplements for single rooms are also specified individually for each tour. If the booking should deviate from the program or include additional services, this must be confirmed in writing.

Special terms and conditions

Prices may be calculated on the basis of a concessionary discount for larger groups; in other cases there may be small increases. Prices apply to Arrivals at CMB and Male; arrivals to other places may be subject to slight price differences - please ask for information

Customer Information

The tour operator is obliged to make the customer aware of the rights and obligations which exist between the tour operator and the customer. This is done by means of the present terms and conditions, with which the customer must familiarize himself. In particular, the tour operator must make the customer aware that he is responsible for ensuring that he has a valid passport, any visas required, the necessary vaccinations and any insurance required. The tour operator has the right to change the price in certain cases; see the section on changes to prices, services, etc.

Tours

All tours are offered on condition that places are available in the booking period.

Special terms and conditions

All tours depending on booking are escorted. The vehicle driver will look after the passengers to the best of his ability, take care of check-in at hotels and restaurants and on excursions. The driver is Sunny Times representative during the tour.

Cancellation for individual customers

In accordance with our terms and conditions, no refund is payable on tickets for customers. The booking is binding once the tour has been confirmed and paid for. We recommend taking out a travel insurance policy which includes cancellation cover. In the event of cancellation as a result of illness, you should then contact your insurance company. The refund may be paid by the insurance company where applicable. On tours where it's possible to pay on departure (at the coach or boat), we will invoice all reservations with no-shows. The amount on the invoice will be the same as the amount on the reservation.

Changes to prices, services, etc.

The operator reserves the right to change prices as a result of new or increased taxes and charges, changes in exchange rates, or equivalent circumstances over which the operator has no control or could not have foreseen. Prices will not be changed within 20 days of departure or after the full payment of the reservation. In the event of a price increase of more than 10% of the confirmed price, the customer is entitled to cancel the agreement at no charge.

The custome's obligations

The customer must pay the agreed amount by the date specified in the operator's terms and conditions. The customer must not behave in such a way as to be a nuisance to fellow travelers. A person booking a tour for someone else must ensure that that person can manage on their own. Our drivers are not in a position to provide special assistance to passengers who cannot manage on their own. Passengers must be basically self-sufficient or travel with a companion. If there is gross negligence of the specified obligations on the part of the customer, he may be turned away or excluded from the remainder of the tour, without any entitlement to a refund from the operator. In the event of exclusion once the tour has begun, the customer must cover the costs of homeward travel himself. The customer may be liable to pay compensation if he/she deliberately or as a result of negligence inflicts a loss on the operator, including by failing to comply with the provisions set out above. The customer must ensure that he has the necessary papers for the tour (passport, visa, certificates, etc.), and takes out the insurance he requires (travel insurance, personal insurances and any cancellation cover, etc.). The customer also undertakes to settle any bills for extra charges incurred during the tour, e.g. minibar, telephone, etc. If these charges are not settled during the tour and are charged to us, we will be obliged to re-invoice the charges to the customer, subject to an additional fee of £100.

The operator's right to cancel the tour


A. If the number of bookings is not sufficient to operate the tour.

B. In the event of circumstances over which we have no control and which could not be foreseen at the time the booking was taken, such as war or state of war, natural disaster, epidemic, industrial disputes and similar circumstances (force majeure) which make it difficult or inadvisable to operate the tour. The operator shall notify the customer of the cancellation as soon as possible. If a tour is cancelled, the customer is entitled to a full refund of the price of the tour. The customer cannot claim any other compensation. Complaints/time limit for complaints Complaints in connection with accommodation, meals, etc. must be made immediately to the tour operator's local representative, otherwise the customer forfeits the right to complain. In addition, other complaints must be made within 7 days of returning home, unless there are special reasons for extending the time limit. (NB comments made on questionnaires submitted are not registered or considered as written complaints.)

All rights reserved

We reserve the right to change prices, as well as misprints in text, images and links on our web pages. We reserve the right to make changes which may arise after the catalogue was printed and which will then be made known by means of a supplement/special edition, and to make changes to the route / excursions of a tour which may arise as a result of unforeseen events. We also reserve the right to make changes to prices and terms and conditions after the catalogue has gone to press, and to misprints.